Good luck in everything! I think like what everyone else have mentioned, this department sometimes can really leave students frustrated. And the fact that they have special programmed to train personnels is a great idea. I know my school has left me frustrated so many times. I guess it is because their personnels were not trained for this sort of profession, thus they'd end up making us wait on the line, or just helping us halfway.

But I must say that from my observations (when I was made to wait one hour just to collect my degree certificate!), this line is definitely not easy. Students can come to with lots of various problems, and their patience may not run as long as waiting one hour for a bloody certificate. ;)

Good luck in this, and work hard! I am sure you will be excellent. You've worked with students before, so that gives you an edge. :)))